FAQs

We serve both business clients (B2B) and individual customers (B2C) within Poland and the European Union.

Certain professional-use products may require business verification or proof of qualification before purchase.

Yes. All products available at Fillermarket.shop are 100% original and sourced directly from authorized distributors or manufacturers. We prioritize quality, safety, and compliance with European standards.

Yes, registration is required to place an order. This allows us to verify professional credentials where necessary and ensure secure transaction processing.

Orders are typically processed within 1-3 business days, depending on stock availability. Delivery times vary based on destination country and selected courier service.

We currently ship within Poland and across the European Union. Shipping options and delivery times may vary depending on location.

We accept secure online payments, including:

• Credit and debit cards
• Bank transfers
• Selected online payment providers

Available options may vary depending on your country.

Consumers (B2C customers) may withdraw from a purchase within 14 days, except for products that:

• have been opened,
• require controlled storage conditions,
• are sealed medical products not suitable for return once unsealed.

For detailed information, please refer to our Return Policy.

If your shipment arrives damaged or incomplete, please contact our customer support team immediately and provide photos of the issue. We will investigate and respond promptly.

Yes. We process personal data in compliance with applicable EU data protection regulations (GDPR). Your information is used solely for order fulfillment, account management, and agreed marketing purposes.